FAQ
Questions organisers ask before the attendees do
Getting started
- How long does setup take?
- Most organisers publish a working concierge in under ten minutes: add a source, skim what was parsed, share the link. There is no data entry — you paste what you already have.
- What can I feed it?
- Pasted text, your event website (we crawl and convert the pages), or PDFs such as programme books and logistics manuals. Everything becomes searchable text the concierge answers from.
- Can I test before going live?
- Yes. Workspace members can chat with a draft concierge from the project editor, exactly as attendees would. Only published events are reachable by the public.
- Will it tell me what my content is missing?
- Yes — before anyone arrives. The Gaps tab checks your content against the questions attendees ask at almost every event and lists what it cannot answer yet. Settle each one in place: answer it, hand it the page or file that covers it, or dismiss it. The check reads your content only — it spends none of your questions.
For attendees
- Do attendees need to download an app?
- No. They open a link or scan a QR code in any mobile browser. Public events need no sign-in at all.
- What if the concierge doesn’t know something?
- It says so honestly rather than guessing, and passes the question to your help desk. You answer once, and every future visitor gets your answer without the model being involved. It stays until you change it, remove it, or give it an expiry date.
- Can I restrict it to invited people?
- Yes, at every size including Free. A restricted concierge asks for an email, checks it against your allowlist and sends a sign-in link; attendees notice nothing beyond that one step. Access is never something you have to pay to control.
Data & privacy
- Where is the data held?
- In the EU. We never ask a public-event attendee who they are — no account, no profile, no name. A pseudonymous per-event key does join one visitor’s questions together, which is how “asked again” is counted; it is never a profile and never leaves the event. Chat transcripts are kept on a short retention schedule while aggregate analytics survive it, so your reporting does not disappear.
- Could my content make the concierge misbehave?
- Ingested content is treated as untrusted data. It goes into a clearly delimited block and is never mixed into the concierge’s instructions, so a stray line in a PDF cannot change how it behaves.
- What do attendees see if something runs out?
- A live concierge is never cut off mid-event — if it outgrows its size it moves up and carries on. In any degraded state attendees still receive your saved answers and get a polite, neutral reply to anything else. They are never shown quotas, sizes or billing; that is your business, not theirs.
Pricing & billing
- What exactly am I buying?
- One concierge — one published assistant with its own link and QR code — for twelve months. You pick its size, and the size sets everything it may do: how many questions it answers, how many pages it reads, whether it carries your branding.
- What is a credit?
- Four hundred questions, and the same four hundred at every size. A bigger concierge buys more credits, never dearer ones. A question is one message an attendee sends, counted before anything else happens.
- When am I charged?
- On publish. Drafts are unlimited and free, so you can add your sources, talk to the concierge and change your mind without spending anything. That is also how you try it properly before deciding.
- What if I pick the wrong size?
- You cannot, really. Every concierge starts at the smallest size and moves up only when it needs something bigger — you pay the difference, never the whole thing again. Anything that costs more is quoted before you save it, not after.
- Do I need a subscription?
- No. Buying one concierge outright is the whole product for one wedding, one conference or one meetup. Plans exist for people running several a year: they buy credits by the year at a lower rate, plus seats and support. A concierge bought within thirty days credits in full against a plan if you change your mind.
- What happens after twelve months?
- An event concierge has done its job and can be left to lapse. A permanent one — a venue, a bar, a gallery — renews at the same size. There is no separate always-on product; renewal is how it works.
Still deciding?
The demo on the home page runs against a real event. Ask it something awkward.