Product
Answers from what you already wrote — and the list of what nobody did.
a link, a PDF, a deck — or text you paste
northwind-summit.com
link…and what it read
5 sources · 42 passages
in seconds, from your material only
counted, ranked — and the gaps handed to you
What they asked about
Waiting on your help desk
“Is there a step-free way in?”
After the doors close
Northwind Summit — recap.pdf
In your inbox two days later
01Set up
No data entry, nothing to train, no scripts to maintain. A link it reads for you, the files you already sent people, and whatever only lives in your head, pasted in.
What it reads
Link
askconcierge.pulsierlabs.com/c/demo-conference
QR code
01
Websites, PDFs, Word documents, slide decks, a picture of the site plan, or text pasted straight in.
02
It re-reads your pages whenever you ask — on a schedule from the Small size up — and tells you which ones it could not read, and why.
03
A link, a QR code, or a button on your own website. No app and no account for anyone.
04
Anyone with the link, or only the people you invite. Search engines stay out unless you let them in.
02Before the doors
Before you publish, it asks your content the 107 questions attendees ask at almost every event, and hands you the list of what nothing answers — while there is still time to write it.
Before the doors open
3
to settle
Settle it
01
Answer it, point it at the page that covers it, or mark it as not applying. Your call is remembered.
02
The free size runs the 20 questions no event can skip, access included. Paid sizes go up to all 107.
03
The check works before you publish, and before you pay anything.
03On the day
A timetable with what is on now already marked. A real map. The venue’s own plan, read for them. When something is easier to show than to say, it is shown.
What’s on in the morning?
Two more before lunch.
Where’s the food court?
How do I get there?
Gates open an hour before the first set.
Getting there
Pavilion Hall
Parking: Riverside car park, 4 min walk. Blue-badge bays at the Hall Street gate.
Who’s running the session?
Your trainer for the day.
Speakers · 1 person
What’s the Wi-Fi password?
The password is lower-case throughout.
Wi-Fi
Network
Northwind-Guest
Password
summit2026
01
A question in Spanish against a Portuguese programme is answered in Spanish. Room names and session titles stay as you wrote them.
02
It answers from what you gave it. On paid sizes, it can look on the web when yours has nothing.
03
Every session still to come goes to Google, Apple or Outlook calendars in two taps.
It never invents a time, a price or a place. The question lands in your inbox with how many people hit the same wall. Answer it once and everyone after gets your words.
Served before the model is called — so it is your wording, not a paraphrase of it. The attendee who asked first is emailed the answer.
A stage moves or a shuttle is late: one line, with a start and an end, at the top of every screen — and the concierge answers in line with it. Then one short question back, while the day can still be changed.
AAnnounce
You write one line
What every attendee sees
BAsk
You write one question
Never mid-conversation, never twice to the same person, and declining costs them nothing. That is why they answer.
What they see, once they are done
04Afterwards
What they asked about and how often, what your material could not answer, and what people had to ask twice. Read it on screen, or as one PDF that arrives by email when it is over.
from 1,840 questions
Enough questions to spot a pattern, never enough to spot a person.
What it saved
29–87 hours
of information-desk time, at 1,744 answers nobody had to give in person.
7% asked again within 15 minutes
$872 – $2,616
1,744 answers × 1–3 min per question — our starting assumption, not a measurement. Priced at a $30/hour desk — an estimate, not a quote.
answered from your content
5% went unanswered
Ask your analytics
aggregates onlyAnswer
Saturday, by a distance — roughly three times Friday’s questions, and most of them between 11:00 and 13:00.
Answers come from daily aggregates. We never ask attendees who they are, and nothing here can say who asked what.
Before the doors
What attendees will ask that your content can’t answer yet
3/53 of 5 covered
We ask your content the questions attendees ask at every event — before any attendee does — and hand you the list while there is still time to write the answers.
While the event is running
Round-ups
When it is over
01
Six emails, each with its own switch — from a question just handed to you to the report at the end.
02
Run more than one and your workspace compares them, the one that needs you first.
03
Enough questions to spot a pattern, never enough to spot a person.
The specification
Grounded answers
Session times, room names and speaker details come from the material you gave it, whatever form it arrived in.
Any language they ask in
A question in Spanish against a Portuguese programme comes back in Spanish.
Answer once, answered forever
An unanswered question lands in your help desk.
Keeps up with your website
Point it at a page once and it re-reads on a schedule, then tells you which pages it could not read and why.
Open or invite-only
Anyone with the link, or only people you invite — who tap their invitation once and are in.
EU-hosted, no profiles
We never ask attendees who they are.
It tells you when to look
Six emails, each with its own switch: questions spiking, a question just handed to you, visible annoyance, a daily or weekly round-up, and the report at the end.
Every event side by side
Run more than one and the workspace gets an Insights view of its own — volume, unanswered rate, what is waiting in each inbox.
The concierges on our home page run on real event content. Open one on your own phone and ask it something awkward.
Why it looks like this. Every decision in this interface was written down, argued with, and in a few cases reversed. If that is the kind of thing you want to know about a supplier, we wrote it out.
Read the design story