Product
It only knows your event. That is the entire idea
No data entry, no chatbot training, no scripts to maintain. Point it at your site, upload the PDFs and decks you already sent people, paste in what only lives in your head — it answers from that and nothing else, then shows you what they really needed.
Your pages, files and notes in. Their answers out — and your list of what nobody wrote down.
What you already have
a link, a PDF, a deck — or text you paste
northwind-summit.com
…and what it read
- page/programmereading
- page/speakersreading
- pdfprogramme-2026.pdfreading
- imagevenue-map.pngreading
- pastedDoor policyreading
5 sources · 42 passages
What they get
in seconds, from your material only
What you get
counted, ranked — and the gaps handed to you
What they asked about
- Travel412
- Programme388
- Location296
Waiting on your help desk
“Is there a step-free way in?”
nothing covers this · 3 asked · 1 waiting to hear back
What an answer looks like
Answers that show, not only tell
A timetable with the session that is on right now marked, and every row exporting to a calendar. A real map, not “see the plan by the entrance”. A photo of the sign they are standing in front of. When something is easier to show than to say, it is shown.
Before the doors open
The part nobody else gives you
Every concierge answers questions. This one runs the 107 questions attendees ask at almost every event against everything you have given it — the site, the PDFs, the pasted notes — before you publish, and hands you the list of what is missing. Not after the event. Before it.
Each one you settle is settled forever — answer it, add the source that covers it, or say it does not apply.
Before the doors open
3 to settle
- Where can I park?nothing covers this
- Is there a step-free route in?nothing covers this
- Can you cater for allergies?nothing covers this
- What is on this morning?/programme
- Where are the toilets?venue-map.png
When your content falls short
It never guesses. It asks you, once.
The check above catches the questions every event gets. This is for the rest — because somebody always needs the one thing nobody thought to write down. An answer it cannot ground is not an answer it invents: it says so, tells the person it has asked you, and puts the question on your list with how many others hit the same wall.
It says it does not know
That isn’t in the material I have, so I’ve asked the organizers.
Asked the organizers — tell me when they answer
It arrives on your list
Can I leave a suitcase somewhere before the last session?
4 attendees asked this · 1 waiting
Everyone after gets your words
Yes — the cloakroom by the north entrance takes bags until 19:00, free and without a ticket. It is the door nearest the station.
From the organizers
Served before the model is called — so it is your wording, not a paraphrase of it. The attendee who asked first is emailed the answer.
During the show
On the day, the traffic runs both ways
It is not only answering them. You can say one thing to everyone at once, and ask them one thing back — from the same screen, in the same place they are already asking.
One thing, to everyone, right now
A stage moves, a shuttle is late, a hall closes. Write one line with a start and an end, and it sits at the top of every attendee’s screen for exactly that window — and the concierge is told about it too, so its answers agree with the bar rather than handing out the unchanged timetable.
You write one line
What every attendee sees
Track B has moved to Room 4 for the afternoon — the signs are up.
Room 4 — Track B moved there for the afternoon. It is on the same floor, past the café.
And ask one short thing back
One question, from you, in the same place they are already asking theirs — so you find out how the day is going while you can still do something about it, instead of a form nobody opens a week later. They pick from your choices, so there is nothing to read afterwards: just a count that moves while the day does.
You write one question
Answers
What they see, once they are done
…it is on the same floor, past the café.
From the organizers
How are you finding the day so far?
Never mid-conversation, never twice to the same person, and declining costs them nothing. That is why they answer.
After it is over
What they actually needed
Not a dashboard nobody opens. What they asked about and how often, where each answer came from, how long it took, what your material could not answer, and what people had to ask twice — the shortlist of what to fix before the next one.
What attendees asked about
from 1,840 questions
- Travel412last-transport · 134parking · 96shuttle · 71
- Programme388set-times · 151line-up · 88stage-changes · 44
- Location296toilets · 103water · 62food-court · 41
Enough questions to spot a pattern, never enough to spot a person.
What you leave with
One document, and it comes to you.
Press Download PDF and you get the whole post-event read as a real file — not a screenshot of a dashboard. Two days after your last day, or the moment you take the concierge offline, the same file arrives by email. It is the same document either way, so what you keep and what your colleagues open are never two different versions of the truth.
Post-event report
What your attendees needed
- 01The headline numbers
- 02Where the unanswered questions went
- 03Pages of your site we could not read
- 04What people needed that nobody had written down
- 05What attendees asked about
- 06How the concierge performed
- 07What they asked in, and when
It tells you when to look
While the event is running
- Unanswered questions are spiking, or several people hit the same wall at once
- A question has just been handed to you
- More than three questions today were worded with visible annoyance
Round-ups
- What arrived that nobody could answer — daily, or weekly
When it is over
- The post-event report, with the PDF attached
Six emails, each with its own switch. They go to everyone named on the concierge, not just to whoever set it up.
Running more than one? Your workspace gets an Insights view of its own: every concierge side by side, sorted so the one that needs attention comes first. People are counted per event and never joined across them.
The specification
What it does, and what it will not do
- Grounded answers
- Session times, room names and speaker details come from the material you gave it, whatever form it arrived in. The model picks which widget to show — it never invents the timetable.
- Structured widgets
- Schedules, speaker cards, directions and logistics render as cards, not paragraphs. Calendar export is built in.
- Answer once, answered forever
- An unanswered question lands in your help desk. Answer it one time and every future attendee gets your wording, served before the model is called.
- Any language they ask in
- A question in Spanish against a Portuguese programme comes back in Spanish. Room names and session titles are never translated.
- A link, a file, or text you paste
- A website it crawls for you, PDFs, Word documents, slide decks, an image of a site plan, or text pasted straight in. Whatever the programme already lives in, that is the input.
- Keeps up with your website
- Point it at a page once and it re-reads on a schedule, then tells you which pages it could not read and why. Uploads stay exactly as you left them until you replace them.
- Open or invite-only
- Anyone with the link, or only people you invite — who tap their invitation once and are in. Whether search engines can find it is a separate switch, off by default.
- A report, not a dashboard
- One PDF with the whole post-event read in it, downloadable the moment you want it — and attached to an email two days after your last day, or as soon as you take the concierge offline. Same file both ways.
- It tells you when to look
- Six emails, each with its own switch: questions spiking, a question just handed to you, visible annoyance, a daily or weekly round-up, and the report at the end. They go to everyone named on the concierge.
- Every event side by side
- Run more than one and the workspace gets an Insights view of its own — volume, unanswered rate, what is waiting in each inbox. People are counted per event and never joined across them.
- EU-hosted, no profiles
- We never ask attendees who they are. No account, no profile. Your content is treated as untrusted input and never blended into system instructions.
- A gap check sized to your event
- The free size runs the 20 questions no event can skip — including the access facts an organizer is always asked. Paid sizes go deeper, up to the full 107, with every accessibility probe from the first paid size up.
And what it will not do
- It will not guess
- When your content does not answer something, it says so and puts the question in front of you — rather than inventing a plausible time, price or place.
- It will not promise a human
- It never tells somebody a reply is coming on a channel that does not exist. There is no scenario where it invents a reassurance with your name on it.
Try it before you sign up
The demo on the home page is a real concierge running on a real event's content.
Why it looks like this
Every decision in this interface was written down, argued with, and in a few cases reversed. If that is the kind of thing you want to know about a supplier, we wrote it out.
Read the design story