Terms

You point AskConcierge at information you have already written about your event. It reads it and answers your attendees’ questions from it. You keep everything you give us; we process it to run the service for you and for nothing else. You are responsible for what your concierge tells your attendees, because it answers from your content.

This summary is here to be read, not to be relied on. Where it and the sections below differ, the sections below are the terms.

AskConcierge is operated under the trading name Pulsier Labs, established in Portugal. You can reach a person at contact@pulsierlabs.com.

Pulsier Labs is currently operated by an individual and is not a registered company. Two things a contract normally names are therefore not yet stated: the legal name for service (not yet stated) and the postal address (not yet stated). We would rather say this plainly than let a document imply a corporate form that does not exist. If you need a counterparty that is a registered entity before you can sign, write to us and say so — it is a reasonable thing to need, and it is the one thing standing between these documents and a signature.

We have not appointed a Data Protection Officer. On our reading we are not required to: we do not carry out large-scale systematic monitoring of people, and processing special categories of data is not a core activity of ours. That reading is ours, made without legal advice, and it is on the list of things we have asked a lawyer to check.

This document exists in English only, and the English text is the one that governs. Our website, and the notice an attendee reads before asking a question, are available in English, Portuguese and Spanish. We would rather hand you one text we have read carefully than three that can drift apart, because a mistranslated clause in a document like this is not a wording problem — it is two different promises.

These terms apply when you create an account, publish a concierge, or otherwise use AskConcierge. If you are agreeing on behalf of an organisation, you are confirming that you may bind it. Together with the Privacy Policy and — where personal data of your attendees is involved — the Data Processing Addendum, they are the whole agreement between us.

If we and you have signed a separate written agreement covering the same subject, that agreement wins over these terms wherever the two disagree.

AskConcierge takes sources you provide — a website you ask it to read, files you upload, text you paste — and builds a concierge that answers questions from them. Attendees reach it through a link or a QR code, with no app and no account. You get a record of what they asked and what the concierge could not answer.

• It answers from your content. It is built to refuse rather than invent, and to say so when it does not know.
• It is a language model, and language models get things wrong. It can misread a source, miss something that is there, or state something with more confidence than the source supports.
• It is an information service. It is not advice, it is not a safety system, and it must not be relied on for anything where being wrong is dangerous.

We do not offer real-time crowd-safety detection or alerting, and we will not. If you need to know that something is going wrong in a crowd, a concierge is the wrong instrument and we would rather tell you that than sell you one.

We do not promise a particular level of availability. There is no uptime commitment in these terms, and you should not plan an event on the assumption that there is one. We will tell you what we know when something is wrong.

Everything you put into AskConcierge — your sources, your event details, your written answers, your branding — remains yours. You give us permission to store it, process it, and put it in front of your attendees, for as long as we are running your concierge for you and for the purpose of running it. That permission ends when you delete the content or close your account.

You confirm that you have the right to give us what you give us. That matters most for two things: material somebody else wrote or photographed, and personal data about other people, including your speakers and your staff.

When you ask us to read a website, you are instructing us to fetch pages you have told us you control or are entitled to use. We read what you point us at; we do not go looking for material you have not named.

We do not train models on your content. Your sources and your attendees’ questions are used to answer questions for your event, and to run and debug the service — not to improve a model that then serves somebody else.

When your attendees ask your concierge questions, you are the controller of that personal data and we are your processor. The Data Processing Addendum sets out what that means and what we are obliged to do. It applies automatically — you do not have to ask for it or sign anything separate — and it is part of these terms.

Attendees are told, before they ask anything, what happens to their question. We hold that notice to the code with a test, and we will not quietly widen it. If you need your concierge to do something that notice does not describe, the answer is going to be no.

• Use it to process special categories of personal data — health, beliefs, sexual orientation, and the rest of Article 9 — as a purpose of your own. Attendees sometimes disclose such things in a question, which is unavoidable; deliberately collecting them through the concierge is not.
• Point it at content you have no right to use, or at somebody else’s website.
• Present it to attendees as a human, or as a safety, medical, legal or emergency service.
• Use it to send unsolicited messages, or to reach people who have not come to your event.
• Try to break, overload or reverse-engineer the service, or to extract other customers’ data.
• Resell it or run it on behalf of a third party without telling us.

If something you are doing endangers other customers or breaks the law, we may suspend the concierge. We will tell you why, and we will restore it if the reason goes away.

A concierge is bought at a size, by the month, as a 3-month edition paid in one go, or yearly. The size decides what it can do and how much it can hold; the monthly allowance decides how many questions it will answer each month, whatever the billing period. Prices are on the pricing page and are shown to you before you commit.

When a concierge reaches its monthly allowance, it stops answering. It does not keep going and bill you for the overage. We think a bill you did not agree to is worse than a limit you can see coming, and we tell you as you approach it — but you should size your concierge for your event, because the stop is real.

• Payment is taken through Stripe. We never see or store your card details.
• Monthly and yearly subscriptions renew until you cancel. Cancelling in the Stripe portal stops the next renewal at the end of the period you have paid for.
• A 3-month edition does not renew. It ends when its three months are up and the concierge returns to the free size; nothing further is charged unless you buy again.
• Changing a concierge to Free in the app ends its paid size immediately. The unused remainder of the period becomes a credit on your Stripe balance, applied to your next purchase; it is not refunded to your card automatically.
• Changing size mid-term is prorated, and the amount is shown before you confirm. The change adjusts the rate for the remainder of the period you have paid for; it does not move the period’s end date.
• A concierge on the free tier carries a small “Powered by AskConcierge” link above the message box. Paid sizes do not.
• We may change prices. If we do, we will tell you before it affects what you are already paying for.

You can stop at any time, from inside the product. We can end the agreement if you break these terms, or with reasonable notice if we stop offering the service.

When you archive a concierge, everything it knows — its sources, what was extracted from them, its conversations — is deleted after 7 days. That window exists so an archive by mistake is recoverable. After it, the deletion is real and we cannot undo it.

Export what you want to keep before you archive. Your event’s aggregate numbers survive the transcripts they came from, by design, but they do not survive deleting the concierge itself.

We provide the service with reasonable skill and care. Beyond that, and to the extent the law lets us, we do not give warranties — in particular we do not warrant that the concierge’s answers will be accurate, complete or fit for a particular purpose. You are responsible for reviewing what your concierge says about your event, and the product gives you the tools to correct it.

Neither of us is liable to the other for indirect or consequential loss, or for lost profit or lost business. Our total liability to you for everything arising out of this agreement in any twelve-month period is limited to what you paid us in that period.

Nothing here limits liability that cannot lawfully be limited — death or personal injury caused by negligence, fraud, and anything else the applicable law puts beyond the reach of a contract term. If you are a consumer rather than a business, your statutory rights are unaffected.

We may update these terms. If a change materially affects you, we will tell you by email before it takes effect, and you can stop using the service if you do not accept it. Every version carries the date it took effect.

These terms are governed by the law of Portugal, and the courts of Portugal have jurisdiction. If you are a consumer, this does not deprive you of the protection of the law where you live.

Write to contact@pulsierlabs.com. A person reads it.